Get in Touch With Us
This page tells you how to reach the Top Online Casinos editorial team, what we can realistically help with, and where to go instead when your question is about your own casino account. Most messages we receive are about free spins offers — how wagering works on spin winnings, why a bonus expired, or why an advertised deal looked different once the reader clicked through. Those are exactly the questions we want.
Email the Editorial Team
Write to us at [email protected]. A person reads every message. We aim to reply within two business days, though corrections involving several casinos can take longer because we re-check the promotion terms before answering.
To get a useful reply first time, include:
- The casino and the offer — for example "Slots of Vegas, the 375% bonus plus 50 free spins on Cash Chaser". Offers change, so naming the exact one helps.
- Your state — availability, payment options and eligibility differ by state, and an answer that is right in one state can be wrong in another.
- The page you were reading — a URL or page title is enough.
- What you expected versus what you saw — screenshots of promotion terms are genuinely useful to us.
Please do not send account numbers, card details, passwords, Social Security numbers or copies of ID documents. We never need them, and we will delete anything of that kind that arrives.
Where Our Money Comes From
We should be upfront before you read anything else on this site. Top Online Casinos earns commission when a reader opens an account with some of the casinos we list. Those commercial relationships do not buy a position in our rankings, and they do not soften a write-up. If you think a page reads like an advert rather than an assessment, say so in your email — that is a complaint we take seriously and one we can act on.
What We Can Help With — and What We Cannot
| Bring this to us | Take this to the casino or regulator |
|---|---|
| A free spins offer we describe inaccurately or that has changed | A bonus that has not appeared in your account |
| Wagering requirement or cashout cap figures you think are wrong | A withdrawal that has been delayed or declined |
| Questions about how spin winnings, expiry dates or max bonus bets generally work | KYC and identity verification requests on your account |
| Feedback on which casinos we cover and how we rank them | Source-of-funds checks or a frozen balance |
| Partnership, advertising and press enquiries | Self-exclusion requests and deposit or loss limits |
We are an independent publisher. We have no access to any casino's systems and cannot release funds, reverse a decision, extend an expired bonus or overturn a verification outcome. What we can do is explain what the published terms actually say, and tell you which complaints route applies.
Complaints About a Casino: the Order to Follow
- Use the casino's own complaints procedure first. Almost every regulator requires this before they will look at a case. Ask for a written reference number and keep the thread.
- Give it the stated response time. Operators publish a deadline for a formal complaint response in their terms. Note the date you filed.
- Escalate to the regulator that licenses the site in your state. In the US, online casino gaming is regulated state by state — a state gaming commission or division of gaming enforcement, not a single federal body. The licensing details belong in the casino's footer and terms.
- Tell us what happened. If a pattern emerges across readers, it changes how we write about that operator. We cannot mediate, but we can publish.
Telling Us an Offer Has Changed
Promotions on this site are checked against the operators' published terms, most recently on Sep 25, 2026. They still drift between checks. The headline is the part that changes least; the conditions attached to it change often, and those conditions decide whether an offer is worth taking.
These are the details most worth flagging to us, because they are the ones that alter the value of a free spins or deposit deal:
- Wagering requirement — the multiple of the bonus, or bonus plus deposit, you must stake before a withdrawal is possible. A no-wagering deal such as the 101% No Wagering offer at Magician Bet is unusual and worth telling us about if the terms change.
- Cashout limit on spin winnings — many free spins offers cap what you can withdraw regardless of what you win.
- Expiry — both the window to claim and the window to complete wagering.
- Maximum bonus bet — exceeding it can void the balance, and the figure is often buried.
- Game restrictions — spins are usually tied to named titles, and table games often contribute little or nothing to wagering.
- Minimum deposit and eligible payment methods — some methods are excluded from bonus eligibility.
Three Offers Readers Email Us About Most
These come up constantly in our inbox, so here is the short version of each, with the catch attached. None of them is a recommendation to sign up, and all figures are the operators' advertised terms rather than anything we have tested.
Raging Bull — 410% up to $10,000 plus 50 free spins
It sits at the top of our list and carries our highest editorial rating at 10.0, largely because it pairs a very large headline percentage with a free spins component rather than making you choose between the two. Readers ask about it because $10,000 is an eye-catching number. In practice, reaching the upper end of a 410% match requires a deposit most players will not make, so the realistic value is set by your actual deposit, not the cap. The limitation: large percentage matches of this shape typically come with correspondingly heavy playthrough and a narrow list of eligible games, so check the wagering multiple and game weighting on the promotion page before depositing. The 50 spins are the part to read closely — spin winnings are frequently capped separately from the main bonus.
Magician Bet — 101% no wagering
Rated 9.9, and it earns its place here for the opposite reason to Raging Bull: the headline number is modest, but "no wagering" means the bonus funds are not locked behind a playthrough multiple. For anyone who has abandoned a bonus halfway through a 40x requirement, that trade is often the better one. The limitation: no wagering rarely means no conditions. Maximum bet rules, expiry windows and withdrawal caps can all still apply, and the smaller match means less headroom. Confirm what "no wagering" covers — the bonus only, or winnings from it too.
Slots of Vegas — 375% bonus plus 50 free spins on Cash Chaser
Rated 9.7. It appears here because the spins are tied to a named slot, Cash Chaser, which at least tells you upfront where they must be used — vaguer offers leave that to the fine print. The limitation: that specificity cuts both ways. If Cash Chaser is not a game you would otherwise play, the spins are worth less to you than the number suggests, and the slot's RTP and volatility determine what those 50 spins realistically return. High-volatility titles can burn through a spins allocation with nothing to show for it.
Comparing the Headline Terms
| Casino | Advertised offer | Editorial rating | Free spins included |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 | Yes, 50 |
| Magician Bet | 101% no wagering | 9.9 | No |
| Slots of Vegas | 375% + 50 free spins on Cash Chaser | 9.7 | Yes, 50 |
| Uptown Aces | 600% for new players | 9.6 | Not stated |
| Card Crush | 2 mystery coins and 5 cards on signup | 9.6 | Not stated |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 | Not stated |
| BetUS | 200% up to $4,000 for new players | 9.4 | Not stated |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 | Not stated |
| Slots and Casino | 500% up to $2,500 across three deposits | 9.1 | Not stated |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 9.1 | Yes, 225 |
Ratings on this table are our editorial scores, not customer review averages. "Not stated" means the headline offer does not name a spins component — it does not mean spins are unavailable. Note also that Zumba Cards and Amazon Jackpots quote SC rather than dollars, which signals a sweepstakes-style model with its own redemption rules rather than a straight cash bonus. If any of these terms no longer match what you see, email us.
Questions About Deposits, Withdrawals and Fees
We get a steady stream of payment questions, so here is what we can and cannot answer. We can explain how a method generally works for US players: debit cards are the most widely accepted, credit card gambling deposits are refused by some issuers, ACH and online banking transfers are common for both directions, and wire transfers tend to carry the highest fees and the longest waits. E-wallet availability varies, and PayPal support is not universal across US casinos — verify it on the cashier page rather than assuming.
What we cannot tell you is the minimum deposit, minimum withdrawal, processing time or fee that applies to your account at a given casino. Those are set by the operator, vary by method and state, and can differ for verified and unverified accounts. Read the cashier and banking pages, and expect a first withdrawal to take longer than later ones because identity verification usually completes at that point. If a withdrawal is genuinely stuck, that is a complaint for the operator and then the state regulator, not for us.
Games, Sportsbooks and the Rest of the Site
Our coverage runs across slots and progressive jackpots, table games including blackjack, roulette and baccarat, and live dealer rooms with real croupiers streamed to desktop and mobile. We also write about RTP, slot volatility, random number generators and the software providers behind the games. Questions on any of that are fair game for the inbox.
Several operators we cover run more than a casino. BetUS, for instance, is built around sports betting alongside casino play, and the two work differently: sportsbook promotions usually run on odds-based rollover rather than the wagering multiples used for casino bonuses, and free bet credits behave nothing like free spins. If you email us about a bonus, tell us which product it came from — casino, sportsbook or a combined welcome package — because the terms rarely transfer between them. For readers whose questions concern UK self-exclusion schemes rather than US play, our page on casinos outside the GamStop scheme covers a different market entirely.
Who Can Play, and Where
You must be at least 21 in most US states with regulated online casino gaming, though the minimum is 18 in a small number of jurisdictions — check your own state's rule. Online casino play is regulated at state level, not federally, and legal availability varies sharply from one state to the next. A site accepting registrations from your state is not the same thing as being authorized to serve it; the licence details and the regulator's name should be findable in the operator's terms, and you are entitled to ask support for them.
Sweepstakes and social casino models sit under different rules again, which is why offers quoted in SC rather than dollars work differently at redemption. Winnings may be taxable. We do not give tax or legal advice, and nothing here is a statement that any particular casino is licensed in your state — verify that yourself before depositing.
If Gambling Has Stopped Being Fun
Tell us in your email if this is what your message is about, and we will point you to support rather than to an offer. Every regulated US casino must provide deposit limits, loss limits, session reminders and self-exclusion tools in your account settings, and state regulators run their own exclusion registers. Blocking software installed on your phone and computer adds a layer that is harder to undo in the moment. Free, confidential help is available 24/7 in the US through the National Problem Gambling Helpline on 1-800-522-4700, by text or online chat. Gambling is entertainment with a cost attached, never a way to make money or fix a financial problem.
Press, Partnership and Correction Requests
Operators and agencies can reach the same address. Include the brand, the market, the regulator and the current terms in full. Note that an approach does not affect ranking, and we will say so in writing if you ask. Correction requests from operators are handled the same way as those from readers: we check the published terms and amend the page if it is wrong. We do not remove a fair criticism because a commercial relationship exists.
Editorial contact: Colin Fletcher. Offers and terms on this page were checked on Sep 25, 2026. The fastest way to get an answer is one email with the casino name, your state and the specific term you are asking about — send it to [email protected] and we will take it from there.